Customer Services

Delivery Information

• Courier companies JNRStation.com use
• Delivery options and process
• Customs and import charges
• Change delivery address when orders are placed

CHRISTMAS DELIVERY

Order before or by 12 pm on 22nd December 2011 for delivery in-time for Christmas (this applies to UK Mainland Standard Service and UK Mainland Next Day Service, however Next Day orders will be handled as first priority in terms orders being picked, dispatched and arriving the next day from placing your order)

 

Order by 12 pm on 23rd December 2011 for orders to arrive on Saturday (24th December) - please select UK Mainland Saturday Delivery Service for this to be applied to your order.

POST CHRISTMAS & NEW YEAR DELIVERY INFORMATION

The next available UK delivery date after Christmas (and delivery arrival for orders placed between 24 - 29 December 2011 - this also applies to orders placed between 22 - 23 December 2011, which were after 12 pm or were not selected for UK Saturday Delivery Service) will be delivered on 30th December 2011 using UK Next Day Delivery Service.

 

Orders during these dates above using UK Standard Delivery Serivce will be delivered on 5th January 2012 onwards, and can be delivered on 31st December 2011 using UK Saturday Delivery Service.

 

And orders placed between 30 December 2011 - 5 January 2012 will be delivered on 6th 2012 using UK Next Day Delivery Service, and 10th January 2012 onwards using UK Standard Delivery Serivce.

 

Please note the delivery guide above applies to UK Mainland addresses only. For more information regarding deliveries see more information below or please contact Customer Services (click Contact Us for contact details).

 

JNR Station is not liable for late or delayed deliveries during the Christmas and New Year holiday period.

Courier companies jnrstation.com use

jnrstation.com will use one of the following carriers, but can not specify which one prior to dispatch: FedEx or Royal Mail.

All orders you will receive FREE standard service delivery (please note - orders only within UK Mainland)

Orders over £100 you will receive FREE next day service delivery (please note - orders only within UK Mainland)

Delivery options and process

UK MAINLAND

Postal options can be altered on reviewing your basket

UK Mainland Standard Service – Monday-Friday

Standard Delivery: 2 - 4 working days (FREE standard delivery on all orders)

UK Mainland Next Day Service – Monday-Friday, except bank holidays

Next Day Delivery: (£4.99) on all orders below £100 and FREE next day delivery on all orders over £100

Next Day Service is also available for orders for next day pre 10am and next day pre 9am. Orders will be sent via most suitable carrier, varies according to the size and weight of your parcel. Therefore please contact us before ordering if you require this service, as we can help with whatever option that suits you (help on delivery carrier and delivery costs for example).

*Saturday 9am – 5pm: (£10) – Extra ancillary delivery service if you would want to receive your parcel on a Saturday.

*Next day service only available on orders placed before 12 o’clock noon on day of purchase

Offshore Delivery Service: 1-4 working days – Monday-Friday, except bank holidays

Scottish Highlands & Islands
Northern Ireland & Isle of Man
Channel Isles & Scilly Isles
Southern Ireland

Note: Offshore deliveries (delivery locations above) all vary according to the size and weight of your parcel, therefore orders will be sent via most suitable carrier. If you require an Offshore delivery, you may want to contact us before ordering, as we can help with whatever option suits you.

International

Europe, USA and Canada, and Rest of the World deliveries all vary according to the size and weight of your parcel, therefore orders will be sent via most suitable carrier. If you require International delivery please contact us before ordering, as we can help with whatever option suits you (help on available service to your country, delivery carrier, delivery costs, and delivery times for example).

Customs and import charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Change delivery address when orders are placed

You may change your delivery address but you need to be quick about it this can be done by contacting Customer Services, provided we have not picked, packed or despatched your items. If we have picked, packed or despatched your items, then we will not be able to stop the delivery process.