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Customer Services

Payment

Methods of payment

For on-line transactions, we accept all major credit/debit cards (Switch, Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo), and accept PayPal. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

When entering your card details please ensure that you check the following: You have entered the correct card type (e.g. Mastercard, Visa, Switch) You have entered the card number correctly (the card number is the longest number shown on the card) You have used the correct cardholder’s name You have entered the expiry and valid from dates correctly You have entered your card security code correctly.

If authorised your credit or debit card will be charged immediately when you place your order, and you will receive an email confirming that your order has been successful.

Payment not authorised

If you receive notification that your payment/card has been rejected/not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised.

Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

If you require further assistance here please contact Customer Services with your Order Number to help resolve this issue.

Payment and ‘Out of Stock’ notification

If you receive an ‘out of stock’ email, your payment will be returned to your account at the time of the email being sent. Depending on your Bank, this can take up to 5 working days to appear in your account.
If your item is out of stock, we will aim to inform you within 24 hours of receipt of your order.

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